Operational architecture, design and management

Standards based, pragmatic  application of methodology, governance,  R&D, and software life-cycle management for processes, tools and systems

Operational set-up and optimization

  • We do the heavy lifting of designing  & implementing operational systems for maximum productivity all the way from streamlining  network event &  incident handling  to setting up  an enterprise wide support center organization and process automation
  • Multi-vendor multi technology service  management and optimization
  • Product design and integration  identifying, resolving measuring, incident, and performance  of  services across multiple domains, automating and orchestrating  service delivery and analyzing operations
  • Operations process set up and management

IT Program management

  • Project definition and planning, financial P/L,  project & change management, QC, training, and team development
  • Operational transition and readiness

Architecture and business alignment to technology

  • Business and technology focused architecture for IT leveraging fit-for-purpose  industry standards and processes across a broad spectrum of activities
  • Support operator buy and vendor sell side activities in RFP,  product and system evaluation
  • Revenue generating enterprise and solution design for communication services, including product and service development, order management,  provisioning,  activation and revenue management. On the cost side focus on operational optimization for product and service for IT, network management , and supply chain

System design and SDLC governance

We design and build capability for world class software systems  across established, changing, and startup organizations, having conceived and contributed to multiple commercial grade systems in operation supporting millions of customers worldwide

  • Apply tested SDLC  methodology through architecture, design, development management, integration, and Quality control
  • Business analysis & requirements capture
  • Software development quality control and verification

Product development and innovation R&D

  • Substantial investment  in   operational support systems R&D providing capability for template based rapid deployment &  IPR transfer   supporting customer  integration and development efforts
  • Migration planning and design, technical integration, test and verification
  • Performance testing & analysis
  • Continuous improvement process
  • Integration
  • Data &  information systems modelling and management, QC and performance measurement
  • Specialize in Open Group(TM) based distributed system development with focus on communication systems
  • Extensive expertise in information taxonomy, data definition and modelling, process modelling,  operational analysis
  • Technology transfer, training  and education